Maintaining accurate personal information helps us provide a secure and efficient member experience. Whether your name has changed, your contact details need updating, or you want to amend other information on your account, we’re here to help.
What Can Be Updated?
You can update the following personal details:
- Name (e.g. after marriage or legal name change)
- Email address
- Phone number
- Employment details
How to Update Your Personal Details:
- By Phone
Call our Member Support Team on 0141 274 9933
- In Person
Make an appointment and visit our offices at:
95 Morrison Street, Glasgow, G5 8BE
Our support team are available Monday to Friday 9am to 5pm.
We may ask you to verify your identity and provide supporting documentation, depending on the type of change. For security, we may be unable to process some changes without evidence being provided.
If you have any questions about updating your details, or you’re unsure which documents to provide, don’t hesitate to get in touch. We’re here to make the process as smooth as possible.